Health & Safety

At CISaustralia we know our greatest responsibility is to ensure that we develop and offer programs that are safe, while encouraging our students to enjoy and explore the many opportunities that life overseas offers.

Here’s what we do to best ensure our student’s safety and health while on our programs:

  • Highly trained, well-educated, well-travelled and passionate staff
  • Formal agreements in place with the majority of Australian Universities and, as such, have been approved by these Universities as part of a rigorous due diligence process
  • Detailed pre-departure guides
  • Detailed pre-departure session via phone, online webinar or face-to-face
  • On-site orientation
  • Careful choice of program partners and locations – involving risk audits and formal agreements
  • Mandatory International Medical / Accident Insurance / Travel Insurance
  • 24/7 Emergency Assistance – in-country and in Australia
  • On-site support representatives (Site Coordinators / Site Directors)
  • News, updates and advice from the Australian Department of Foreign Affairs and Trade –Smartraveller
  • Monitoring international media and events in combination with our US and other overseas offices
  • News, updates and advice from the U.S. Overseas Security Advisory Council (OSAC)
  • CISI – Cultural Insurance Services International
  • Providing safety alerts and incident advice / summaries

All CISaustralia students are requested as a priority to subscribe with Smartraveller as part of the CISaustralia enrolment process, which is administered by the Australian Government Department of Foreign Affairs and Trade, prior to departure on a program. Subscribing gives travellers the latest updates to travel advice and news so that students are well-informed for their trip overseas. Travellers can also choose to receive an SMS for any critical alerts. Students can contact Smartraveller for 24-hour Consular Assistance: Phone +61 2 6261 3305 from overseas, or +61 421 269 080 for SMS

All students will be provided with CISaustralia emergency response team contact numbers prior to departure.

Adventure Awaits

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