Terms and Conditions

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CISaustralia Terms and Conditions

Terms and Conditions

Congratulations and thank you for choosing to apply for a Center for International Studies Australia (CISaustralia) overseas study, internship and volunteer program. We are committed to providing you the best support as you prepare for the experience of a lifetime, which is why we have prepared the following terms and conditions to protect your interests and ensure all parties understand their responsibilities.

Participants certify that all information submitted as part of an application and throughout the application process is correct; participants agree to stand by the financial, academic, and conduct policies and procedures set forth below by CISaustralia along with any policies and procedures of partner institutions or program providers. CISaustralia suggest that you carefully read the details of the Terms and Conditions and speak to us if you require any further clarification. Please note there may be additional conditions which apply to specific placements or programs and that by accepting your program offer with CISaustralia you are also accepting the Program Essentials document and all details within for your assigned program.

By participating in a program, volunteer placement, internship or other activity facilitated by CISaustralia you as the “participant” agree to the following terms and conditions and further agree to the privacy policy as available on the website www.cisaustralia.com.au.

Participants understand that CISaustralia and its affiliated institutions & partners, in arranging these programs, act only as agents. As such, neither CISaustralia nor any of its employees, or persons, parties, organisations, or agencies collaborating with them, is or shall be responsible or liable for injury, illness, loss, damage, deviation, delay, curtailment, however caused, or the consequences thereof which may occur during any travel or program. CISaustralia and their partners reserve the right to cancel or alter any program or course for any reason.

Program Confirmation

Participants will not be confirmed in a CISaustralia program until their application has been assessed, required paperwork received and deposit paid. Participants should not arrange airline tickets prior to receiving a program confirmation from CISaustralia. All programs are subject to change by the overseas host university/institution or on-site program provider. The participant also agrees to the terms and conditions of the host university/institution or on-site program provider.

Fees and Payments

Program inclusions are a package fee and cannot be divided or broken into segments. If a participant does not attend an on-site excursion or activity, no refund will be provided. Final payment for all programs is due 60 days prior to the departure date for the program. If a participant requires additional funding to satisfy the payment amount, such as OS-HELP, alternate arrangements must be made by the participant if such funding is not available prior to the payment deadline to CISaustralia. Without exception program fees must be paid in full to CISaustralia for a participant to be eligible to take part in a CISaustralia program. Fees are subject to change at any time, this may be due to fluctuations in the exchange rate or other factors.

Program fees cover regular postage within Australia for transcripts (and supporting visa documents, where appropriate). If international postage, priority postage and/or express postage is requested by participants, additional fees will apply.


CISaustralia programs may count as academic credit towards either core or elective courses within a participant’s degree in Australia and CISaustralia will make all reasonable attempts to assist participants in receiving credit where applicable. CISaustralia will, in all cases possible, provide participants with individual course descriptions, detailed syllabus and clear instructions on the academic credit approval process; however CISaustralia does not make any guarantee with regard to the participant receiving academic credit for any CISaustralia program. Academic credit at an Australian University is at the discretion of the institution and is the participant’s responsibility to arrange and confirm prior to their departure on their overseas program.

Where necessary or required participants can authorise the appropriate officials at overseas host institution(s) to forward official transcripts of the academic work completed while abroad to CISaustralia. CISaustralia will then release this information to the appropriate officials at the relevant Australian University.

Program Fee Changes

CISaustralia reserve the right to vary program fees in the event of changes in exchange rates or price rises made by partners or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, participants are required to pay the increase when notified or may cancel a program which may result in cancellation fees, per the CISaustralia refund policy. 

Program Cancellations

CISaustralia reserves the right to cancel any program if there are insufficient registrants (in the rare case that minimum numbers may apply) or if CISaustralia determines it is in the best interest of the applicant’s safety and quality of programming to cancel the program. CISaustralia is not responsible for other costs incurred by applicants preparing for a program. Should a program be cancelled for any reason, applicants will, where possible, be offered the option of positions in other CISaustralia Programs or a full refund on all fees paid.

Unforseen Circumstances

Students must understand that due to the international aspect of programs, events beyond the control of CISaustralia and program partners may occur including the outbreak of war, civil unrest, natural disasters and situations where a participants safety is comprised due to different customs, standards, health regulations, laws and risks than what may be accustomed to in Australia, and that these may require a modification or termination of participation in a program or the modification or termination of the program itself.  Students agree to abide by the directions given by their home University and CISaustralia in such circumstances as it relates to the health and safety of participants.

Release of Liability and Assumption of Risks

In organising and managing study, volunteer and internship projects for both individuals and groups, CISaustralia, its partners, agents, employees, and staff give notice that they act solely on behalf of and for the benefit of the participants, on the express agreement that CISaustralia shall not be liable, financially or otherwise, for non-performance or unsatisfactory service; for the injury to persons including death, for loss of or damage to property, for accident or delay, and/or for expenses arising from strikes, weather, quarantine, sickness, government regulation, civil unrest or war, or from any act or omission of CISaustralia agents or employees, and/or airline, mail services, rail, bus company, vehicle rental entity, hotel, restaurant, or other supplier of service. By agreeing to these terms and conditions participants assume all of these risks and agree to indemnify CISaustralia, its officers, directors, partners, program providers and employees harmless for any and all liability that may arise in connection with participation in a CISaustralia program.

CISaustralia reserves the right to refuse any applicant admission to any program if he or she is deemed ill suited for the program. Important program information will be sent to the email address provided on the application. Photographs, videotapes, and/or statements provided by participants may be used in promoting CISaustralia. CISaustralia publishes program and project photos regularly on the CISaustralia website and social media sites. These photos and videos are available for current and future participants, friends, family, and interested individuals to download, email, or print for personal use.

In particular for volunteer programs, participants accept that they will be subjected to various physical and emotional demands and accept that the standard of living, including food, hygiene, safety and accommodation in the relevant country may be below the general standards of their own country. The participant also understands that certain risks may arise, including, but not limited to, hazards of travelling in remote areas; travel by automobile, van, bus, plane, boat, train or any other means of conveyance; the forces of nature; civil disturbances; national or international conflicts; terrorism; arbitrary itinerary changes made by foreign governments or vendors; dive related accidents, boat accidents; interacting with dangerous wildlife; personal injury or illness from the local environment; exposure to potential harmful/hazardous materials; limited access to safety equipment; accident or illness in remote locations without immediate evacuation or medical facilities; or negligent acts of third parties. The participant asserts that they know, understand and appreciate these and other risks inherent in the program, agrees that participation is completely voluntary and assumes all associated risk.

CISaustralia shall have no responsibility for any activities undertaken by the participant outside the scope of those directly relating to the program, including activities which may have been recommended by CISaustralia staff or its partners.

Travel Documents & Insurance

All participants must possess a valid passport for their program, with at least six months validity past their expected return date. Participants are responsible for any costs associated with visas, airport taxes, obtaining the proper travel documents for their trip, and changes to flight itineraries. All participants must have valid, comprehensive health and travel insurance during the time of their program. Insurance can be arranged, in some cases with an additional fee, by CISaustralia for participants with advance notice, however, it is the individual participant’s responsibility to ensure the levels of cover are adequate and that any pre-existing illnesses have been disclosed.

Students participating in programs to countries like South Africa must obtain advice from an Australian based doctor on vaccination and act on that advice accordingly. Entry into some countries i.e. South Africa (Yellow Fever), will depend on participants having obtained the relevant vaccinations. CISaustralia takes no responsibility for participants who disregard this advice from CISaustralia, to seek professional medical advice and not act on that advice, and will not be responsible for related outcomes or bare and related costs.

CISaustralia cover intern participants for $20,000,000 in public liability insurance while undertaking non-manual work placements overseas. Public liability insurance is designed for professionals who interact with customers or members of the public. The policy is a liability policy for personal injury (to third parties) and/or property damage. It protects against claims of personal injury or property damage that a third party suffers (or claims to have suffered). If there is a claim made against any participant/intern, then either the person making the claim or the participant/intern themselves should notify CISaustralia immediately. There is a AUD$1,000 deductible/excess payable by the participant/intern in the event of a claim. Please note that no cover is provided if the participant/intern is intoxicated at the time of the event relating to a claim. 

CISaustralia provides general information on visas and visa processes; information is given as a guide only and does not constitute CISaustralia providing advice on such topics. All participants should seek independent advice with regard to visa regulations and status. CISaustralia is not authorised to provide insurance or make travel arrangements for participants, both insurance and travel arrangements are facilitated only with bookings and confirmations provided by authorised entities.

CISaustralia requires all participants to be covered by appropriate health/medical insurance prior to departure on any program. Participants must show proof of medical insurance prior to being able to start their program. Medical insurance must include in and out patient cover, medical evacuation and repatriation. In many cases a students’ home university will provide overseas medical/health insurance to students, if this is the case please check coverage dates, obtain policy details and 24 hour emergency contact details from the health insurance provider, this is to be provided to CISaustralia. CISaustralia strongly recommend participants arrange comprehensive insurance for the entire program duration including any pre or post program travel. Additional or supplementary comprehensive insurance can be purchased separately and in most cases can be arranged in conjunction with flight bookings. Please also note that medical/health insurance provided by a students’ home university or CISaustralia may not include ‘travel’ insurance i.e.: lost luggage.  All participants should review their medical and travel insurance, be aware of excess payments related to claims, understand exclusions and ensure a policy meets their own requirements. For further information and advice from the Australian Government in regards travel / health insurance, please refer to the Smartraveller website and associated guide.

Code of Conduct & Behavioral Expectations

By joining a CISaustralia Program, the participant assumes certain obligations to CISaustralia, their home university, their home country and other program participants. If an on-site program director determines a participant fails to meet the behavioral expectations or does not abide by the Code of Conduct set out in this document, that participant may be asked to leave the program. Participants asked to leave under such circumstances will not receive a refund.

In addition to other program responsibilities, as a program participant you are responsible for:

  • Being in sufficient good health to undertake the program.
  • Acting in an appropriate and respectful manner towards the local people, fellow travelers, program participants, and staff in accordance with the customs, laws, regulations, and ordinances of the destination country
  • Communicating effectively your interests, skills, limitations, and needs to host university representatives, program providers, on-site directors and/or community members and program staff members.

Following is the CISaustralia Code of Conduct, including Alcohol and Drug Use Policy, which all participants must agree to:

While abroad, you are not only representing your home country, but CISaustralia and your home university as well. For this reason CISaustralia expect all participants to behave in a legal manner that is respectful of other people, customs, and property. Participants are responsible for researching and understanding issues that relate to a respective host country’s laws, as well as the safety, health, political, and cultural conditions of the host country.

While participating in a CISaustralia or affiliated program it is expected that participants will abide by the following code of conduct. Violation of this code may include dismissal from the program.

Behavior Policy

While in a foreign country, participants are subject to that country’s laws and regulations. That country may not afford the protections available under Australian law. Any student convicted of a crime abroad can expect imprisonment and/or fines. CISaustralia will not assist in legal matters caused by a participant’s use of alcohol or drugs.

Any of the following are considered a violation of the CISaustralia Code of Conduct:

  • Violation of the Alcohol and Drug Use Policy (See below)

  • Criminal behavior or violation of local laws, including theft or vandalism

  • Violation of rules or conditions in participants accommodation

  • Violation of rules in effect at the host university/institution or program

  • Repeated intoxication

  • Abusive language or behavior toward CISaustralia staff, representatives, university faculty/staff, host family, program providers or other CISaustralia program participants

  • Sexual harassment

  • Disorderly, indecent, or obscene conduct

  • Violent behavior

  • Damage to CISaustralia facilities, accommodation, university, hotels, or transportation vehicles

  • Plagiarism and cheating

  • Falsification of documents or personal records submitted to CISaustralia as part of the application or acceptance process.

  • Any inappropriate conduct including but not limited to violation of any CISaustralia policies.

Alcohol and Drug Use Policy

Participants who choose to drink alcohol are responsible for their actions at all times. Excessive drinking may be grounds for dismissal as it can affect the safety of the group, the community and/or the individual. Intoxicated students will not be allowed to participate on any CISaustralia excursion or activity, and participants will not receive a refund for the missed excursion or activity. The use, sale, or possession of illegal drugs by CISaustralia participants is strictly prohibited and will result in disciplinary action, up to and including dismissal from the program with no refund applicable. Any violation of the alcohol and drug policy will be taken seriously by CISaustralia and may be reported to authorities and/or the participant’s home university where applicable.

Corrective Action

Please note: If a student engages in violent behavior towards any CISaustralia staff, representative, community member, host family, program provider, university faculty/staff or other CISaustralia participants they may be immediately removed from the program.

Corrective action may include but is not limited to any of the following:

  • Notification: CISaustralia may notify the participant’s home university of any violation of CISaustralia policies.

  • Compensation: A participant may be required to pay for damages or theft.

  • Loss of privileges: A participant may be denied permission to participate in CISaustralia activities, excursions, etc. permanently or for a designated time period. No refund will be given for missed activities.

  • Accommodation termination: CISaustralia has the authority to remove any participant from his/her accommodation and/or the program in the case of inappropriate behavior. If this occurs, the student must then find his/her own alternate accommodation at his/her own expense. No refunds for accommodation payments will be given.

  • Dismissal: A participant may be permanently expelled from the CISaustralia program. The dismissed participant will not receive a refund of any kind.

  • Termination of participation does not diminish or otherwise affect the participant’s obligation to make any and all payments to CISaustralia. The dismissed participant will not receive any grades or transcript for applicable programs.


Participants must be aged 18 years or over at the time of program departure, unless expressly agreed in advance by CISaustralia (in writing). Appropriate consent forms will also need to be signed by parents / guardians. A copy of the participant’s passport must be submitted prior to the commencement of the program to verify age. CISaustralia reserve the right to cancel an application or terminate a placement without refund if false proof is found to have been supplied.


All participants must disclose at time of application and/or acceptance any pre-existing or existing medical conditions (including depression, mental conditions and eating disorders) and disabilities. Any medical conditions arising after application and prior to departure must be disclosed to CISaustralia prior to departure and subsequent program commencement. CISaustralia reserve the right to refuse an application based on these disclosures if deemed necessary and in the safety and best interests of the participant. CISaustralia reserve the right to cancel an application or terminate a placement without refund if false information or lack of disclosure is found to have been supplied. CISaustralia and associated partners are not held responsible for the administration or monitoring of any medication.

While CISaustralia makes every effort to establish safety conditions and undertake full risk assessments, participants are advised that the general standards of health, safety and hygiene in many countries visited may not be of comparable standard to Australia and hence a risk of injury and illness is more probable while abroad and is inherent to any such venture.

Some CISaustralia programs may require a police check or criminal record check. This check shall be carried out at the participant’s expense. Some programs may require proof that participants are clear of certain medical conditions, through the provision of a formal health check and / or certificate and/or wellness forms. A certified/signed health check, if necessary, shall be carried out at the applicant’s expense and then shared in full with CISaustralia prior to program commencement.


If a participant wishes to lodge a complaint in relation to their program, they shall first bring the complaint to the attention of the CIS in-country representative or director, who will make reasonable efforts to deal with and, where possible, resolve the complaint within a reasonable time. If the representative is unable to resolve any serious complaint, and the participant chooses to terminate their placement early and depart the project, they shall provide the representative with a written notice prior to departure. Compensation cannot be provided for early departure from any program unless extreme circumstances are found, which will be determined at the sole discretion of CISaustralia. Participants agree that CISaustralia shall not be liable for damages or compensation relating to any claim regarding inconvenience, disappointment, discomfort or loss of enjoyment.


While all care is taken, CISaustralia does not guarantee or warrant the accuracy, reliability, completeness, currency or usefulness of information supplied or made available to participants and is not responsible for or liable in respect of any loss, damage, cost or expense suffered as a result of reliance on that information by any person. CISaustralia reserves the right to change information or material at any time without notice, including but not limited to details relating to programs, courses, admissions, fees and services.

Please note, CISaustralia may discontinue, vary or make unavailable programs and courses contained in the www.cisaustralia.com.au website at any time without notice. It is the participant’s responsibility to consult directly with CISaustralia to confirm the accuracy, currency and completeness of information found on the website, particularly before acting in reliance upon such information, such as booking flights.

CISaustralia is dedicated to providing Australians innovative, high quality overseas study, intern and volunteer experiences while promoting global awareness, inspiring personal growth and developing engaged world citizens.

Please contact CISaustralia if you have any questions about the terms and conditions:

Phone: 07 5571 7887

Email: info@cisaustralia.com.au