Faculty Support

CISaustralia can build a Customised Faculty Led Program for you and your university. The faculty and university will benefit from:

  • Assistance with initial planning and program packaging
  • Marketing Guide provided to faculty on acceptance of the program
  • 24/7 on-the-ground in-country faculty support from a CIS staff person
  • Initial training, pre-departure briefings and review process
  • Coordination of the administration process in conjunction with faculty and central administration
  • Accommodation, teaching facilities, site visits and tours, meals and optional packaged airfares arranged in advance
  • Standard inclusion of expenses of one faculty/staff
  • Assistance and support with marketing (provided via a marketing tool box – tailored flyer, brochure, website and PowerPoint presentation)
  • Assistance with insurance and risk management plan
  • Optional language classes can be arranged
  • Flexible program length and minimum student numbers
  • Local guides and/or lectures relating to academic content
  • Reduced costs by using the existing CIS global network and infrastructure
  • The knowledge and expertise that comes from 8 staff and 10 years of building these types of programs
  • The CIS eye for detail and dedication to customer service
  • Improved student retention, engagement and academic performance

Monash University – Indonesia

“CISaustralia assisted Monash Abroad in developing its first office-owned mobility program – Sustainable Futures in Indonesia. As this program was the first of its type at Monash Abroad, the expertise in program development by CISaustralia was of great importance. The program took nine students on a non-credit bearing, sustainability-themed program to Jakarta and Yogyakarta. This program was unique as it was coordinated and led by an administrative staff member, which allowed for flexibility in the itinerary. Brad from CISaustralia provided the perfect level of support by touching base during key decision-making periods and being extremely positive and understanding during challenging periods.

I would absolutely recommend using CISaustralia to assist with coordinating an overseas program. Though reluctant about the idea at first, having a CISaustralia staff member in-country was helpful as it allowed the Monash staff member to focus on the students (and academics for credit-bearing programs). Like a ballerina, our CISaustralia leader, Liz, coordinated the logistical elements seemingly effortlessly – the buses were always there waiting for us, and the restaurants always had a table set aside for us. As Liz was a local, she went above and beyond by connecting us with her personal contacts related to sustainability. Particularly memorable was her introduction to a family-friend that runs a non-profit after school centre for village children.”

Sarah Argles, Monash University | Indonesia, July 2014

What’s Included

On-Site Staff
In addition to utilising the existing CIS in-country staff and support networks at a particular program location, a CIS  staff member will accompany the University staff or faculty member(s) on the program, to provide support and assistance for the duration of the program.

Marketing Guide
CISaustralia will provide a Marketing Guide to faculty on acceptance of the program as a resource in promoting the program and recruiting students.

Pre-Departure & On-Site Orientation/Materials
CISaustralia will supply pre-departure orientation information regarding the program and itinerary  culture shock, health and safety issues, travel advice and more. Each participant will receive a comprehensive pre-departure packet with emergency contact numbers, country information, accommodation and the information discussed in the orientations. Upon arrival, the group will also receive an on-site orientation to meet in-country staff (where applicable), review the geographic location, cultural norms and other relevant program information.

Roundtrip Airfare
Group flights can be arranged from the airport of choice upon request. All groups must consist of a minimum of 10 participants travelling to/from the same gateway.

The Australian University Faculty selects the accommodation option best suited to the students – this is based on program objectives, comfort, price and availability. Student accommodation is typically a combination of hotels, dormitories or homestays. Faculty and staff are typically housed in an apartment or single accommodation hotel room. Non-traditional accommodation, such as a cruise ship, monastery, backpackers hostel, YMCA or campgrounds for example, can be arranged upon request and as available.

Ground Transportation
All program-related ground transportation will be pre-arranged by CISaustralia before arrival. CISaustralia takes the group size into consideration when booking ground transportation by mini-bus, coach, train, ship, ferry or otherwise.

Classrooms and Teaching Facilities
CISaustralia will arrange classrooms and teaching facilities as requested by the Faculty / University including internet access, projector, white boards and equipment. On-site lecturers, guest speakers and other amenities can be arranged as requested and available.

Tours and program-related excursions are frequently cited as the highlight of a program. Staff and faculty may request particular excursion sites or simply suggest particular dates or times for CISaustralia to schedule a cultural, historical or tour-based excursion. Entrance fees, special accommodation arrangements and transportation to and from the excursions are pre-arranged.

Medical Insurance
Each participant must be issued medical insurance prior to departure. Medical (and travel) insurance may be provided by the host University in Australia, as per the University’s policy.

On-Campus Marketing Materials
CISaustralia can provide a marketing tool kit for each CFLP, which can include a customised website. The marketing tool kit is for Faculty and International Office Staff to assist in promoting the program on campus.

Additional Inclusions
Additional inclusions may be added to the customised program itinerary. In the past, some universities included a welcome or farewell dinner, additional meals, guest speakers, language training and on-site cultural events as a part of the planned program itinerary. Inform your CISaustralia representative of your particular requests.

Not Included in a CISaustralia Customised Program
CISaustralia does not issue academic credit for any customised programs. Academic credit is provided by the Australian University. Additionally, all passport/visa expenses, airport taxes, tips and personal spending expenses are the sole responsibility of the participant.

Risk Management

CISaustralia prides ourselves in our diligence in vetting programs and locations, preparing our staff for risk and our ability to respond in crises. In order to limit participants’ exposure to risk, we have the following measures in place:

  • Risk Management and Emergency Response procedure document  detailing our participant preparation, emergency response and crisis management procedures
  • On-site support staff, familiar with local emergency response procedures and available for critical incident reporting and response
  • 24/7 emergency contact availability in Australia to communicate concerns between Australia and overseas locations
  • Required proof of insurance cover overseas for all participants
  • Continuous assessment of program locations, including CISaustralia staff visits, regular communication with on-site staff and participant evaluations

By partnering and contracting with a third-party provider such as CISaustralia, universities substantially mitigate risks associated with faculty-led programs overseas. As the primary sponsor of the customised program, CISaustralia reduces the university’s potential liability exposure. CISaustralia also reduces the sending university’s overhead and administrative costs by utilising pre-established resources and trained on-site support staff. The end result is most often a reduction in risk, liability and time on the part of the sending university, combined with the expertise and quality-assured program delivery on the part of CISaustralia.

For additional details on the risks associated with establishing customised faculty-led programs overseas, as well as recommended standards of practice, please refer to Understanding and Managing the Risks of Short-Term International Programs.


Hoye, William P. Understanding and Managing the Risks of Short-Term International Programs. Chevy Chase, Md.: United Educators, 2008. www.ue.org/membersonly/getDocument.asp?id=1054

References and Testimonials


Laura Thomson
Study Abroad and Exchange Manager
University of Canberra
02 620 015 472

Sean Lu
International Project Officer
University of Wollongong
02 4221 8103

Adam Elhindi
Mobility Officer
University of Newcastle
02 4921 8772

For additional references, please contact us.


“Working with CIS to develop new Customised Faculty Led Programs, starting with our pilot Cybercrime program to Canada and the USA in June 2014, has been an absolute pleasure and truly made the process infinitely easier and more efficient!

The University of Canberra (UC) has developed a number of programs led by faculty members in the past, largely organised by the Study Abroad Office in conjunction with the faculty member themselves. Working with CIS has significantly reduced the amount of organisational work (in terms of advertising, making bookings, creating an itinerary and on-the-ground planning) required by the academics and administrative staff at UC. This has enabled us to focus on providing high quality academic content and ensuring students are well prepared and informed before departure.

From initial contact and all the way through the process of development, CIS represented by Brad Dorahy and his team have been highly professional, efficient and prompt, and have truly gone out of their way to ensure the program progressed smoothly. Everything was transparent and clear, and any concerns or requests were dealt with and handled quickly and openly. The itinerary was developed with all our needs in mind, and the outcome was a reasonably priced, balanced, full and exciting program! The balance of academic content with fun activities and cultural excursions was perfect. A particular drawcard was the on-the-ground support CIS provides in the form of a staff member joining the program, which provided a unique local insight and was a definite asset to the tour. This was a fantastic first experience, and we are excited to develop the relationship further with the plan to collaborate further with CIS on a number of additional projects for next year.

I honestly can’t recommend going through CIS to develop short-term programs highly enough!! They went above and beyond our expectations to produce a program which has generated feedback from our students such as: “a once-in-a-lifetime experience”, “the most amazing experience” and “pack[ed] with a million fun activities.”

Anna Carlander-Munro | University of Canberra

“The University of Wollongong has been working with CISaustralia since late 2013, assisting the Faculty of Business in coordinating the Economics and Finance Study Tour to Thailand and Laos held in July 2015. CISAustralia organised the logistics of the study tour for us, including flights, accommodation and bus transfers. We were kept informed throughout the lead-up to departure, with both Brad and Jaime prompt in answering any questions we had. CISaustralia were thorough in their planning and organisation, and were able to foresee potential issues that may arise during the study tour e.g. visa costs related to border crossings between Thailand and Laos. Participants of the study tour reported overwhelmingly positive feedback about their experience during the study tour. The CIS staff member, Alex, who accompanied the group throughout the tour was professional, considerate and contributed greatly to the smooth running of the study tour. Overall, the professionalism of the CISaustralia team made them a pleasure to work with, and they delivered a well organised study tour for our students. CISaustralia is an endorsed third party provider for the UOW Office of Global Student Mobility and offers a variety of international short course experiences for UOW students.”

Sean Lu | International Project Officer, Faculty of Business | University of Wollongong

“I don’t have any suggestions for improvement. I thoroughly enjoyed working with Brad, Chiara, Romina and Alessandro. Chiara undertook most of the pre-program organisation and liaison with me, and I was very satisfied indeed with her professionalism and high level of engagement. Brad oversaw the program and supported it as required in a thoroughly professional manner. Romina and Alessandro were excellent to work with on the ground, and addressed issues around student health, and other issues that arose, superbly well. They combined a strong level of professionalism with a nicely judged and relaxed informality.”

Professor Paul Hetherington | Professor, Writing, Faculty of Arts & Design | University of Canberra

“Overall the service from CIS was very professional and it was really helpful to me when running the subject alone. The on-site rep was the main attraction of using the service and this certainly proved very worthwhile.”

Dr Emma Robertson | Lecturer, College of Arts, Social Sciences and Commerce | La Trobe University – Bendigo

“When we first considered CIS, I thought it would be largely about having a third party sort out accommodation, flights and other logistic considerations. However, I now realise having done the trip, that the logistics is only part of what CIS do. The onsite representative is absolutely vital. Both were lovely people, and very personable, and – just as importantly – were responsible, helpful and caring. They provided a level of personal support to the students that I just would not have been able to manage on my own. I really can’t thank Scott Tayloe and Claire Novotny enough. This was such an amazing experience for me as a teacher, and for the students, because of their professionalism and caring approach. Thank you Scott and Claire. Thanks also to Brad Dorahy — you were always free to talk, at pretty much any hour, and remained positive in trying to resolve any issues that came up in the planning stages. Thank you Brad.”

Dr Kit Messham-Muir | Senior Lecturer, School of Creative Arts | The University of Newcastle

“I am so very happy that I used a program provider in general and CISaustralia specifically to assist with coordinating logistics of the program. The program ran seamlessly and was very low stress. If I were teaching the students, working with CIS would have provided me the freedom to focus purely on academics and engaging with students. 

Brad was very dedicated and patient with setting up the program and agreement with Monash. He was in constant communication and professional with his responses. I look forward to working with CIS again.”

Sarah Argles | Monash Abroad | Monash University

NCP Hallmark Study Tour in China and Hong Kong – La Trobe University

CISaustralia and La Trobe University recently collaborated on a Customised Faculty Led Program in July 2016 to China and Hong Kong, funded by the New Colombo Plan, where students studied the 2008 Wenchuan Earthquake in Sichuan.

Twenty NCP students visited Chengdu and met the Austrade officials who helped Australian citizens during the earthquake, which killed more than 80,000 people.

(Austrade’s Jessie Zheng and James Zhan. Credit:DFAT)

Jessie Zheng and James Zhan told the La Trobe University students about the experience of working with the army and government to locate 180 survivors and help return them to Australia, even as strong aftershocks rocked the region. Jessie and James also displayed the award they were given by the Australian Government in recognition of their work.

Australian Consulate-General in Chengdu Consular Officer John Currie used the meeting as an opportunity to encourage NCP students to register future travel with the Australian Government’s Smartraveller service. Austrade Trade Commissioner Jeff Turner also briefed the students on the Australia China trade relationship. In 2008, Australia donated over AUD $15 million to assist the recovery effort.

(NCP students with Consular Officer John Currie, Trade Commissioner Jeff Turner and Austrade officers James Zhan and Jessie Zheng. Credit:DFAT)

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